Background

Cookie Policy

1. Introduction

This Cookie Policy explains how London Home Safety Limited uses cookies and similar technologies on our website londonhomesafety.com. This policy should be read alongside our Privacy Policy, which explains how we use personal information.

By using our website, you consent to the use of cookies as described in this policy. If you do not agree to our use of cookies, you should set your browser settings accordingly or not use our website.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, mobile phone) when you visit a website. They are widely used to make websites work more efficiently and provide information to the owners of the site.

Cookies are not harmful and do not contain any information such as your home address, date of birth, or credit card details. We do not exchange cookies with any third-party websites or external data suppliers.

Cookies can be classified based on their lifespan and the domain to which they belong:

  • Session cookies: These are temporary cookies that expire when you close your browser.
  • Persistent cookies: These remain on your device for a set period or until you delete them manually.
  • First-party cookies: These are set by the website you're visiting.
  • Third-party cookies: These are set by a domain other than the one you're visiting.

3. How We Use Cookies

We use cookies for the following purposes:

  • Essential cookies: These are necessary for the website to function properly. They enable you to move around the website and use its features, such as accessing secure areas. Without these cookies, services you have asked for cannot be provided.
  • Analytical/performance cookies: These allow us to recognize and count the number of visitors and see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies: These record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

We also use cookies for the following specific purposes:

  • To remember your preferences and settings
  • To remember information you've entered in forms
  • To enable you to log in to your account
  • To provide personalized content
  • To improve website performance and speed
  • To analyze how our website is used and measure our marketing effectiveness
  • To implement security measures, such as detecting repeated failed login attempts
  • To enable certain functions of our booking system
  • To remember your service preferences for future interactions
  • To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website

4. Specific Cookies We Use

Here are some of the key cookies we use on our website:

  • _ga, _gid (Google Analytics): Used to distinguish users and sessions.
  • _stripe_mid, _stripe_sid (Stripe): Used for fraud prevention and detection for payment processing.
  • session_id: Used to maintain your session with our website.
  • remember_token: Used to keep you logged in if you choose the "Remember me" option.
  • csrf_token: Used to prevent Cross-Site Request Forgery attacks.
  • cookie_consent: Used to remember your cookie preferences.
  • language: Used to remember your language preference.

5. Third-Party Cookies

We use services from third parties that may also set cookies on your device. These third-party services include:

  • Stripe: We use Stripe for payment processing, which may use cookies for fraud prevention and other purposes. You can view Stripe's cookie policy at: https://stripe.com/cookies-policy/legal
  • Google Analytics: We use Google Analytics to analyze the use of our website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on user's computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google's privacy policy is available at: https://www.google.com/policies/privacy/
  • Facebook Pixel: We use Facebook Pixel to measure the effectiveness of our advertising on Facebook. You can learn more about Facebook cookies at: https://www.facebook.com/policies/cookies/

6. Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you. It may also stop you from saving customized settings like login information.

To find out more about cookies and how to manage them, visit www.aboutcookies.org.

Here's how you can manage cookies in major web browsers:

  • Google Chrome: Settings > Privacy and security > Cookies and other site data
  • Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy
  • Microsoft Edge: Settings > Privacy, search, and services > Cookies

Please note that disabling or clearing cookies may affect the functionality of our website and your user experience.

7. Do Not Track Signals

Some browsers have incorporated "Do Not Track" (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the DNT signal, our website does not currently respond to browser DNT signals. You can use the range of other tools we provide to control data collection and use, including the ability to opt out of receiving marketing from us as described above.

8. Changes to This Cookie Policy

We may update our Cookie Policy from time to time. We will notify you of any changes by posting the new Cookie Policy on this page and updating the "Last updated" date at the top of this policy. You are advised to review this Cookie Policy periodically for any changes.