Background

Terms And Conditions

1. Introduction

Welcome to London Home Safety Limited. These Terms and Conditions govern your use of our website londonhomesafety.com and the services we provide. By accessing our website or using our services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not use our services.

2. Definitions

For the purposes of these Terms and Conditions:

  • Refers to you, the person accessing this website and accepting these Terms and Conditions.
  • We refers to London Home Safety Limited.
  • Services refers to the services provided by London Home Safety Limited as described on our website.

3. Services

We provide various home safety services, including but not limited to:

  • Electrical Installation Condition Reports
  • Portable Appliance Testing
  • Fuse Box Installation
  • Electrical Diagnostic & Repair Services
  • EV Charger Installation
  • Gas Certificate & Repairs
  • Boiler Service & Repair
  • Fire Risk Assessment
  • Fire Alarm Certificate
  • Fire Alarm Installation
  • Emergency Light Installation
  • Energy Performance Certificate
  • Asbestos Surveys
  • Inventory Services

All services are subject to availability and we reserve the right to refuse service to anyone for any reason at any time.

4. Booking and Payment

When you book a service through our website, you agree to provide current, complete, and accurate purchase and account information. We use Stripe for payment processing. By providing your payment information, you represent and warrant that you have the legal right to use any payment method(s) in connection with any purchase.

All prices listed on our website are in British Pounds (GBP) and are inclusive of VAT unless otherwise stated. We reserve the right to change our prices at any time without prior notice.

5. Cancellations and Refunds

Our cancellation and refund policy is as follows:

  • Cancellations made more than 48 hours before the scheduled service will receive a full refund.
  • Cancellations made between 24 and 48 hours before the scheduled service will be charged a 50% cancellation fee.
  • Cancellations made less than 24 hours before the scheduled service or no-shows will be charged the full service fee.
  • If we are unable to perform the service due to circumstances within our control, you will receive a full refund.

6. User Responsibilities

You are responsible for:

  • Providing accurate information when booking our services.
  • Ensuring that our team has safe and reasonable access to perform the requested services.
  • Informing us of any potential hazards or special circumstances before our arrival.
  • Complying with all applicable laws and regulations in connection with your use of our services.
  • Ensuring that you have the necessary permissions (e.g., from landlords) to carry out the requested services.

7. Limitation of Liability

To the fullest extent permitted by applicable law, London Home Safety Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

  • Your use or inability to use our services
  • Any unauthorized access to or use of our servers and/or any personal information stored therein
  • Any interruption or cessation of transmission to or from our services
  • Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services

8. Intellectual Property

The content on our website, including text, graphics, logos, and images, is the property of London Home Safety Limited and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from our website without our express written permission.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. We will notify users of any changes by posting the new Terms and Conditions on this page and updating the "Last updated" date at the top of this page. You are advised to review these Terms and Conditions periodically for any changes.